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Below I have attached the delays in the pending payments. I want to clarify that my account is 100% verified, and that I have already withdrawn smaller amounts using the same method on 3 occasions, but these are experiencing a very long delay and I think they are most likely going to keep my money.

A continuación adjunto los retrasos en los pagos pendientes, aclarar que tengo la cuenta 100% verificada, y que ya retire mediante el mismo método en 3 ocasiones cantidades más pequeñas pero estos tienen un retraso demasiado grande y pienso que se van a quedar con mi dinero lo más seguro.

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Dear Jorge2026,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

I never played or used bonuses without an active bonus.

Visa, which is fully verified, and is the same one I used to deposit and withdraw previously.

The last accepted payment was on July 10th via Visa for €299. Now I have 3 pending orders; they tell me I need to wait because they have a high volume of work, but that already seems like an excessive amount of time.

Sin bono activo nunca jugué o utilice bonos..

Visa el cual está totalmente verificado , y es el mismo con el que deposite y retire anteriormente

El último pago aceptado fue del 10-7 a través de visa por el monto de 299€.... Ahora tengo 3 pendientes me dicen que necesito esperar que tienen mucho volumen de trabajo pero ya me parece un tiempo excesivo

Most likely they'll never pay me, I could try canceling them and withdrawing €100-200 at a time... Maybe that way I'll trick them a little and they'll pay me.

Lo más seguro es que no me los paguen nunca , puedo probar a cancelarlos y retirar 100-200€ de una vez en una vez ... Quizás así engañe un poco y se paguen

Hello? They still haven't paid me MY MONEY.... I DON'T UNDERSTAND WHY THERE AREN'T MORE COMPLAINTS AGAINST THIS "CASINO"

Hola ? Siguen sin pagarme MI DINERO.... NO ENTIENDO COMO NO HAY MAS QUEJAS CONTRA ESTE "CASINO"

Dear Jorge2026,

I understand your frustration. Long delays can be very concerning, particularly when your account is fully verified.

To clarify, your last successful withdrawal was of July last year. Is this correct?

To proceed effectively, please send a copy of any relevant communication you have had with the casino, including emails or chat transcripts. Please send it to jean.s@casino.guru. This will help us better assess the situation and support your case.

Thank you for your cooperation.

I just sent the receipts for the pending withdrawals, including the date and amount, to the email address you provided in the previous message. I emphasized that the account is 100% verified and that withdrawals have already been made using the same payment and withdrawal system I'm requesting now, but they've been in the "PENDING" status for far too long. Therefore, I demand an explanation from the casino, and they tell me they have a very high volume of requests and that I have to wait, which seems like an excessive amount of time.

Acabo de enviar los comprobantes de los retiros pendientes con su fecha y su monto al correo que me citasteis en el mensaje anterior recalcando que la cuenta está 100% verificada y ya se han realizado retiros mediante el mismo sistema de pago y retiro que solicito ahora pero que ya llevan demasiado tiempo en el estado de PENDIENTE.... Por lo cual le exigo al casino una explicación y ellos me dicen que tienen un volumen muy alto de solicitudes y que tengo que esperar lo cual me parece demasiado tiempo .

Dear Jorge2026

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Jorge2026,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from BetBona Casino to join this conversation and assist in addressing the complaint.

Dear BetBona Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Thanks, but the chances of them paying me are almost 0%. If you win, they don't pay; that's just how they are. They either hold onto your money for months or years, waiting for you to cancel withdrawals and lose it all. They're starving and can't even afford to pay a player €1000 🤣🤣🤣 BETBONA SHOULD BE COMPLETELY ILLEGAL. Even though it doesn't have a Spanish license, it's probably the most illegal casino right now. They simply don't pay. You can play; if you lose, great, but if you win, they don't pay—it's that simple.

Gracias pero las probabilidades de que me paguen son casi 0% ellos si ganas no pagan son así o te retienen el dinero meses o años esperando a que los canceles los retiros y los pierdas , son unos muertos de hambre que no se pueden permitir ni pagarle a un jugador 1000€ 🤣🤣🤣 BETBONA DEBERIA SER TOTALMENTE ILEGAL. Aunque no tenga licencia española , posiblemente sea el casinoas ilegal hasta el momento ellos simplemente no pagan , tú puedes jugar si pierdes perfecto y si ganas no pagan así de fácil.

Dear Administration, as far as we can see, the player has already received one of the withdrawals. Currently, the player has one final payment remaining, which will be sent within the timeframe specified in our withdrawal terms and conditions.

The player will also receive an email with their personal payout schedule.

Betbona...my money still hasn't arrived.... It's been more than enough time, I'm obviously not going to cancel the withdrawal, I don't understand what you're waiting for to deposit the money I WON!

Betbona...mi dinero sigue sin llegar .... Ha pasado tiempo más que suficiente no voy a cancelar el retiro obviamente, no entiendo a qué estáis esperando a ingresarme el dinero que YO GANE !.

Jorge2026

Could you please confirm whether you have received any payments from the casino to date? Thank you.

No, I haven't received it... there's still a payment pending and I haven't received it yet...

No no lo he recibido....queda un pago pendiente y aún no lo he recibido ....

We ask the player to check his account replenishment again, since the last payment was made on time, if the payment does not arrive, please contact us, we will try to help you, thank you for your understanding.

Jorge2026

Kindly act as advised by the casino and update me.

The money arrived, the wait was over, and the distrust generated by that casino is at its peak.

El dinero llegó la espera y la desconfianza que genera ese casino es máxima

Jorge2026

Based on recent developments, may I confirm whether we can mark the complaint as resolved? It is appropriate to do so after your confirmation, as you submitted the complaint. Marking this complaint as resolved does not mean you should hesitate to contact us if you experience any further issues with this or any other casino.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jorge2026,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya