The player from Quebec faced an issue with his withdrawal request of 1030.35 CAD via USDT, which had been canceled without explanation. Despite reaching out to support via email twice, he had not received a response. After the Complaints Team intervened, the player was allowed to complete KYC verification, leading to the successful payment of his full balance. The complaint was marked as resolved.
BetBlast Casino - Player's withdrawal has been canceled.
Resolved
Our verdict
Case closed
Amount: C$1,030
BetBlast Casino
Safety Index:LowCase summary
Discussion
Public
Public
1 year ago
The casino canceled my withdraw request of 1030.35$ cad via USDT (same method as my deposit). I have reached out twice to their support email to ask the reason of the cancelation but they have not replied to me.
There is no livechat on this website, I don't know how else to contact them.
Public
Public
1 year ago
Dear basedschalke,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Hi,
1) No I have not withdrawn before
2) No I was not asked to complete KYC yet and there is no KYC section to upload documents on the website itself
3) I have not used any bonuses
Public
Public
1 year ago
Hello,
Happy to say that the support team finally reached out to me and allowed me to complete KYC verification.
I have now been paid the full balance. Thank you, you can close the complaint!
Public
Public
1 year ago
Dear basedschalke,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
