The player from Germany faced difficulties withdrawing money from Betbeast after a recent account verification request. Despite verifying, he received an email accusing him of fraud, while he claimed to have played legitimately and was frustrated over the delay and the casino's actions concerning 375 euros. We reviewed the evidence provided by the casino, which indicated that the issue related to the player's sports betting activities, specifically allegations of exploiting mispriced odds and using prohibited betting techniques as outlined in the casino's terms and conditions. Due to the specialized nature of sports betting disputes, we concluded that the casino's actions appeared justified based on the information available. The player was advised to seek resolution through a platform specializing in sports betting or the relevant regulatory authority.
BetBeast Casino - Player's withdrawal is delayed and account flagged.
Other
Amount: €375
BetBeast Casino
Safety Index:HighCase summary
Translation
Hello, I played both slots and sports betting at Betbeast. Initially, my withdrawals were processed. After my last withdrawal request, I received an email asking me to verify my account to receive my money. I did this. In the chat, I was told to be patient and that my money would arrive in the next few days. (See attached.) Nothing arrived, and instead, I received an email today accusing me of fraud. I played slots and sports betting completely legitimately. I don't see how anyone could cheat. You either win or lose. I don't know of any strategy that guarantees wins every time. But it seems several customers are experiencing this problem, judging by the reviews on Trustpilot.
I hope someone can help me here. The casino is trying to cheat me out of 375 euros.
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Dear AK1982888,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
- Did you pass the verification before you lost access to the funds?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
TranslationHello, I didn't use a VPN or anything like that. I don't see any reason to. I played through every bonus properly and converted it into real money. I sent them all the documents to verify my account. After I sent everything and everything was in order, I received an email claiming I had cheated. That's absolutely outrageous. The casino just doesn't want to pay out and is making things up, and I'm not the only one; Trustpilot is full of negative reviews about Betbeast.
TranslationHello, the summary of my case doesn't fit here. There's no delay; the money, my credit balance (375 euros), has already been withdrawn. This is a clear case of fraud.
Dear AK1982888,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Attila
Hello AK1982888,
I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will continue the dialogue with the casino to gain further insight into this issue and to explore how I might be able to assist.
We would also like to invite BetBeast Casino to participate in this discussion.
Dear BetBeast Casino,
Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.
Hello Michal,
I've just sent you an email regarding this case and the player in question. Kindly have a look and let me know how we should proceed.
Regards,
Support Team| BetBeast
TranslationI played slots and did sports betting at this casino. Feel free to check. I hope another case isn't closed because the casino accuses me of violating their terms and conditions regarding sports betting. I played completely fairly. I always played with small amounts. Everything was absolutely above board. It's also strange that Betbeast processed my first four withdrawals quickly and then only asked to see my documents after I had submitted everything correctly. Suddenly, they accused me of fraud. The casino probably hoped I wouldn't be able to verify my identity. Since I was able to, they looked for another reason not to pay me out. Trustpilot is full of negative reviews. Do they really think everyone is a scammer and Betbeast is completely innocent? A casino shouldn't be judged solely on its slots, but on its payment practices, regardless of whether slots or sports betting were used.
I want my €375 paid out correctly. If necessary, I will consult a lawyer. The internet is now full of fraudulent casinos. And as long as Casinoguru does nothing about it, more and more casinos will continue to cheat.
Thank you for the information and evidence, BetBeast Casino Team.
Dear AK1982888,
After receiving and reviewing the information and evidence from the casino team, it came to light that the issue pertains mostly to your sports betting activities.
Among other points, the casino team highlighted the following:
The player in question has been flagged directly by our sportsbook platform management team. This typically occurs when a player is identified as chasing mispriced odds or placing bets in a manner that provides an unfair advantage.
It also appears that the player has exhibited similar behavior across other brands. This is known because the sportsbook platform has visibility over bets placed by the player across all brands operating on the same sportsbook platform.
As mentioned in the casino's terms and conditions, to which you agreed when you registered your account:
1.9. In the interests of fair play on our Sites it is prohibited to utilise any recognised betting techniques to circumvent the standard house edge in our games. If the game play on your account indicates that you are using such betting techniques we shall confiscate all winnings associated with the prohibited activity and may restrict account functionality.
Since we don't have enough insight into this field of online gambling, we would not be able to provide you with accurate advice or provide a clear, well-founded verdict on whether the casino team really acted appropriately, although all indications are that they have.
If you still believe your position is justified, I suggest that you consider submitting your complaint to a platform that specialises in sports betting disputes or directly to the regulatory authority that oversees the casino.
Please be aware that our Casino Guru complaint forum is specifically dedicated to issues related to online casinos and their casino games.
I'm sorry we could not be of more help on this occasion.
Should you face any casino-related issues or concerns regarding casino games in the future, please do not hesitate to contact us, and we will try our best to assist you.
Best regards,
Michal
Casino Guru
