BetBeast Casino - Player’s withdrawal is delayed and account is on hold.

I won on this casino a total of 2600 EURO. I communicated and tried to make a withdrawal, but they didn't pay me for 8 days and then as soon as I asked, they now put my account on hold.

I want to find out what the main issues are and then get paid, as I have won fairly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetBeast Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you passed account verification? Could you please list which documents you provided during the verification process?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Noraqueen36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Nora,

Your account review has now been completed.

Thank you for your patience during this process as we are actively working to make our account's reviews more efficient moving forward.

Please note that your withdrawal has now been approved. If you have any further questions, don’t hesitate to reach out to us.

Regards,

BetBeast Support Team

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminders, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru