BetBeast Casino - Player’s withdrawal has been blocked.

The following situation. I played the first welcome bonus at BetBeast and successfully completed it. I then requested a payout of 700. This was immediately reduced to 500 due to an alleged maximum cashout rule of 10x the bonus amount. I then requested a payout of 500, which was transferred, and the 200 + 100 I had in my player account was deleted. 

The next day, I deposited 40 EUR WITHOUT A BONUS so that I would not be subject to any conditions, and I won 860 EUR. I then requested a withdrawal and these were completely deleted the next day, even though there was no bonus attached to them, but the casino still referred to the bonus. This had already been corrected long ago. I complained directly to the casino and got the money refunded the next day (to my player account). I then withdrew 830 and wanted to leave 30 to play with, but today I received another email saying that the money had been deleted again because it belonged to the bonus, which is complete nonsense as it was a raw deposit without a bonus.

I feel extremely cheated, and in two ways. First, the conditions in the email for the welcome bonus are different from the actual bonus conditions, and second, newly deposited money is still linked to a bonus where they had already deducted 300. 

The casino can't correct the mistake and give me back my €860 only to steal it again the next day. Where would that leave us if casinos could do whatever they wanted?

I also made the second deposit separately using a different payment provider (Mifinity) so that it is clearly separated from the first deposit.

Further evidence will follow, I am still working on it.

I hope you can help me again.

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Dear CUIVETV,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with BetBeast Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• Could you please confirm that you have passed the KYC verification? 
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina