BetBeast Casino - Player's winnings have been confiscated.

So I played with their third deposit bonus for sports (100% matched up to 15000 NOK), and then after reaching the wagering requirement i had around 45000-48000NOK in my account. Since the normal balance and bonus balance is separated during wagering, I can confirm that I did not lose any of my deposit during the wagering, I did actually increase it, but I do not remember by how much. When I tried to withdraw the money I was told that I had to wager my original deposit two extra times. I then played trough my entire balance, which at this point is real money after the wagering, and won some bets and ended up with 67895 NOK. I then proceeded to try to withdraw my money and was told that the maximum withdrawl request per day is 10000NOK which is fine. After withdrawing two times for a total of 20000NOK I was told that the third withdrawal was cancelled since the weekly limit was 25000 NOK, so I requested a withdrawal for 5000NOK which I got an waited a week to make a new withdrawal. After some days I got a new email saying that the maximum withdrawals for the month was capped at 50000NOK and since I had withdrew some money earlier in January I had reached the limit. At this point in time I had 42895 NOK left in the account. I then waited to a month had past since my fist withdrawal request in January. Then after 4 days I got an email saying "The maximum you can win form a deposit bonus is 50000 NOK and since my winnings surpass that my balance has been adjusted to reflect the maximum winnings". I then went into my account to see that my balance had been reduced from 42895 NOK to 5992 NOK. I addition to this at the time the bonus wagering took place the terms said that the max win was 10x the amount of the bonus and they have since changed the terms but after, not sure how long but the terms are different now. But that should not matter in this case since after wagering the bonus my balance was in the 45000-48000 NOK range if we take away my initial deposit we get 30000-33000 NOK, which is way below the 50000NOK mark they mentioned in the email. And it was after the bonus wagering was done that i played my balance up to 67895 NOK so that balance should not be the relevant part here. I therefore think it is wierd that my balance was reduced by so much. It does not reflect the 50000NOK max winnings they claim are the reason for the reduction. I have reached out to the via email, but I have not gotten a response in the last 24 hours. I hope this issue is solved, if not it is not worth it to play with bonuses in this casino if winnings are stripped away even though I played within the terms of the bonus rules. They have not answered my email in 4 working days. Prior to the issue they normally responded within 24 so that is strange as well.

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Dear Dagga,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:

1.7. The maximum win that can be withdrawn from any deposit bonus is 5000 EUR, 5000 USD, 5000 CAD, 5000 AUD, 5000 NZD, 25000 PLN, 25000 BRL, 50000 NOK, 50000 ZAR, 250000 RUB, 250000 INR, 500000 JPY or 5 times the value of the deposit amount or the bonus amount whichever is lower.

Could you please confirm if I understand correctly that you had previously withdrawn most of your winnings before the casino adjusted your balance to 5992 NOK?

If this is accurate, could you clarify the amount of your bonus winnings that you withdrew prior to the cap being implemented?

Thank you in advance for your reply.

Best regards,

Attila