The player from Germany is banned from rivieracasino due to gambling addiction but managed to open a new account at betbeast using the same information. He gambled 190 euros and requested a refund, but the casino has not responded to his inquiries.
BetBeast Casino - Player’s account is still active despite being banned.
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BetBeast Casino
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10 hours ago
Translation
I have been banned from the sister casino rivieracasino since the end of December due to gambling addiction.
I received confirmation from rivieracasino that my player account at rivieracasino was blocked due to gambling addiction, and the email also confirmed that I cannot open any new player accounts with the company, see screenshot attached.
Nevertheless, using the same data as at rivieracasino, I was able to open a player account at this casino on January 26, 2026, and gamble away 190 euros, which I hereby demand back.
I notified the casino by email on January 27, 2026, and requested a refund of my gaming stakes.
The casino has not responded to this day.
Attached you will find the correspondence I have with the casino; I have nothing more.
The player account at betbeast is still not closed to this day.
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1 hour ago
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1 hour ago
Dear hschlue88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have reviewed the Responsible Gaming Section, and this is what I found:
You can set a Self-Exclusion Limit for a definite period of time. Upon doing so, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Once self-excluded, please reach out to our support team in order to initiate the withdrawal of the remaining balance. Upon its expiring, your account will automatically be re-activated.
You may also contact our support team and inform us about your decision to stop gambling at the Website for an indefinite period of time. We will take all measures to block your access to your account and make sur that you receive no promotional material.
Please note that active self-exclusion does not make you exempt from the verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits."
Unfortunately, it is not stated that all accounts held at other casinos operated by the same company will be automatically blocked or self-excluded. Please understand that self-excluding from one casino does not necessarily guarantee protection across all associated platforms.
- To proceed further, could you please confirm whether you specifically requested a self-exclusion from BetBeast Casino?
I look forward to your reply.
Best regards, Petra
