BetBeast Casino - Player's account closure request is ignored.

Ich habe das Casino gebeten mein Konto permament zu schließen. Stattdessen wurde ich beim Live-Support ausgeschlossen und kann diesen nicht mehr kontaktieren. Ich bitte um Hilfe, dass das Konto permanent geschlossen wird und nie wieder geöffnet werden kann.

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Dear Debonaire93,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Hello Debonaire93 and Veronika,

Kindly note that the account seems to have now been closed already!

Regards,

Support Team| BetBeast

Danke, dass es Ihnen endlich möglich war das Konto zu schließen, leider offensichtlich aber erst, wenn ein Spieler Beschwerde einleitet.

Dear Debonaire93,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru