The player from Russia requested a withdrawal of 80EUR, but the casino canceled it and requested account verification documents, which he submitted. He later received an email accusing him of circumventing the house edge and confiscating all his winnings, leaving him with only 0.13EUR in his balance, causing confusion about the accusation.
BetBeast Casino - Player has winnings confiscated due to account issues.
Opened
Current status
Waiting for player to reply
6d 22h 18m 8s
BetBeast Casino
Safety Index:HighCase summary
Discussion
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Public
15 hours ago
Hello!
I joined this casino in November 2025. I've been playing slots and placing sport bets for more than 3 months. Durung this time, I make several deposits and withdrawals.
A week ago, I requested a withdrawal for 80EUR. At that time I had about 400EUR in my balance.
On March 13, the casino canceled my request, sent me an email and requested some documents to verify my account. I sent them all the requested documents the same day.
I didn't received any reply and submitted a new withdrawal request.
Today I got the email from the casino accusing me of 'circumventing the standard house edge in our games' and notifying me of the 'confiscation any winnings associated with the prohibited activity'.
When I loged into my account I found 0.13EUR in my balance.
I have no idea what activity they meant. But I guess it doesn't matter. It seems to me they simply lost patience waiting for me to lose my money.
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please describe your gameplay in more detail? For example, which specific games or types of bets did you focus on to accumulate the most recent winnings you've been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
- Did you use any strategies, tools, software, or external assistance while playing (such as betting systems, automated tools, or third-party applications)?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
