BetAlice Casino - Player’s withdrawal is delayed.

Good day,

I am writing to register my complaints about betalice. I have pending withdrawals totalling $1001 ($700 & $301) since the 28th and 29th of April 2026 which is over two weeks currently. I sent messages multiple times to the customer service representative about this issue, I feel they are not really helpful to rectify this and I feel very disappointed in the service rendered. I told them about their company withdrawal terms and conditions which states 3-5 business days to process, and approve all withdrawal requests. Over the past 14 days, I have been frustrated and helpless. I uploaded two documents showing the withdrawal requests date, amount and transactions. 

Kindly assist in accelerating this request 🙏. 

Regards 

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Dear Davoscopic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas