bet365 Casino - Player’s account has been closed amid withdrawal issues.

I noticed large amounts of glitches during game play on slots, most of the time as 2 scatter symbols drop before the 3rd drops and could possibly award bonus features, the game would temporarily either freeze or continuous spinning of reels, the connection to server was temporarily disconnected. This was happening frequently without free game features or bonus features being awarded. I could spin over 1000 spins before features were awarded and when i finally would win a feature, the win was extremely small sometimes with a zero win but most of the time it was less than 10x bet amount.

I find alot of this to go against mathematical reasoning and RGN algorithm supposedly running on game providers software.

The game "unusual suspects" has a glitch that stops features being awarded after the games bonus multiplier has reached maximum level awarding extra games with higher starting wins multiplier. I screenrecorded this glitch on 3 different casino sites, 3 different devices and 3 different internet connections thus eliminating the "device and, connection" excuse casino support often give for errors and technical issues.

I sent all 3 of my screen recording to support at 365, I was told that there was nothing wrong with what I sent and my account was closed. Also I sent these recording to another casino and was also told that it was obviously a connection and device issue on my end.

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I've played on many sites over the past 12 years and I've noticed the change in software and game play.

I have so much recordings of unusual game behaviour that always shows evidence of RGN not being very random, glitches and errors always present when either big wins or bonus features are the possible outcome of that particular spin. Errors and so called internet connection failures happening and being told it was due to my device or internet connection.

There is a consistent pattern when there shouldn't be a pattern and we are told that it's impossible because gaming software uses RGN and that casinos are regularly checked.

I started to record and keep track of my gameplay after I had won a $200,000 jackpot but instantly had error show on my screen and before I could screenshot i was booted from game and logged out of casino. When I finally could log back in, there was no record of my big win.

Also. I have screenshot of a 400,000 win a screen shot of my casino balance over 600,000 withdrawable and not able to withdraw any of it, casino told me that it's not real money as I had won it through bonus received and that their bonuses were fun money. I never breached any t&c of bonus and i had wagered the bonus correctly, there was no capped win amount or withdrawal limits of bonus.

Too many casinos get away with too much cheating and scamming honest players out of big wins and hard earned money that's being deposited.

Please note......

I've tried to upload screenrecorded info but won't allow more than 5mb

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to tomas@casino.guru?
• Have you stopped playing right after the incident? Have you informed support about the glitches shortly after they happened, and provided crucial information in order to help the casino investigate these incidents?
• Has there been any real money balance that has been unjustly deducted from your account due to the connection issue?

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear W1r3mu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Im still here. Yes I can send you many screenshots and videos like I previously stated. I also have already uploaded some at time of complaint.

And yes i stopped playing and made every casino I've played at aware of the same consistent glitches and errors that are happening and sent them the same recordings and screenshots. Always the same script rubbish reply. Never anything wrong on their end and no one ever has reported anything and its always just me experiencing these issues.

Same scam is everywhere and you can read many blogs on the internet of players reporting the same thing I do.

The casinos and game providers are taking the piss and advantage of gamblers(addicts) Its easy money.

Thanks for your reply.

Our recommendation when encountering a glitch in an online casino is to inform the casino support while providing them with key information and stop playing the game in order to prevent further frustration.

If there are any particular instances of glitches where you believe your balance was unfairly removed, please share evidence with me. Send the information to my email at tomas@casino.guru for review.

Thanks in advance for your cooperation.

I've been playing for years now. I know all about glitches and how to solve the normal issues. Device checks and internet connection stuff. Its standard script advice from casino support as well. I make sure to let casinos know as soon as they happen but they always have the same answers and even after its been escalated to the appropriate department for further investigation, they always and I mean always have the same BS scripted answers, please check your device and internet connection, clear cookies, try different browsers, try another device.

Even when I send them screenrecordings and screenshots clearly showing different internet connections, data speeds, locations etc. They still will say that there has been no reports from any other players having these technical issues, there's nothing wrong on there end and all bets have been settled correctly. They will say its my device or my connection at fault.

Its lies. How many other players are stating the same issues and same casino support replies? Hundreds. Just look on the internet. How can the casinos continue to get away with this? Simple. T &C its in the fine print. Also money, lots of money. People are paid well to read from the script they are given. They are hacking, cheating and getting away with theft. And you are just helping them. Soon. There will be available a loop hole, that allows the evidence to support the claims of players and casinos held accountable and liable for the losses and damages caused by the casinos and game providers. Its just a matter of time.

I understand your point of view.

Many players have these issues, and they affect many online casinos at different times. Unfortunately, that doesn't necessarily mean we can ask the casino for any refund or compensation as a result. We can only confront online casinos regarding a particular incident for which we have evidence.

Sadly, the screenshots you provided to me are insufficient for us to continue with the complaint or take any further action against the casino. General technical issues are something we are unable to confront the casino about. I am sorry for not being able to help.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.