Bet Score Casino - Player's refund request is delayed.

I would like to file a complaint regarding BetScore Casino.

I contacted the casino and informed them that I have a gambling problem. Following my request, they correctly blocked my account due to responsible gambling concerns.

The casino also confirmed that I would receive a refund of PLN 497 and asked me to provide my bank details for the payment. I submitted all the requested information immediately.

More than one week has now passed, and I have not received the promised refund. After following up with the casino, they asked me for my payment details again, even though I had already provided them. I sent the information once more, but since then they have stopped responding to my emails.

I have kept copies of my email correspondence, including their confirmation that I would receive the refund and my responses providing the requested payment details.

I kindly request your assistance in resolving this matter. I ask that the casino honor its commitment and process the promised refund of PLN 497 without any further unnecessary delays.

Thank you for your time and assistance.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Bet Score Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Has the casino provided any timeline for when you can expect to receive your refund?
• What communication method did you use to request the refund?
• Can you provide any reference numbers or communication IDs related to your refund request?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila