Bet Ninja Casino - Player’s winnings have been confiscated.

I have bet with a company called Betnija, I had a bet with my initial £50 (they added bonus funds also). I won with my original funds and ended up overal several bets getting up to 2900, I requested withdrawal and been pending, I verified all my documents all fine, and they have confiscated all my winnings but said I have a £50 good will gesture. I am fuming, I requested the withdrawal on Thursday last week and only an hour ago have they decided to confiscate my winnings, my issue is from Thursday I have waited on £2900 so I have continued to deposit since then probably around £600 obviously knowing I had these funds coming back in, but regardless of what happened with my further deposits they would of confiscated anyway please help!

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Dear Cavey,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position on the breach of the maximum bet rule is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

• Has the wagering requirement of the bonus that was activated been completed, partially, or fully, based on the information available to you?
• Could you please explain how much the casino contributed in bonus money to your account initially?

Thank you in advance for your reply.

Best regards,

Tomas