bet-at-home Casino - Player’s withdrawals are being delayed.

I would like to file a complaint against bet-at-home because I am currently unable to withdraw my funds.

My account is fully verified, but every withdrawal attempt gives me an error.

I tried both the same Mastercard I used to deposit and a bank transfer via IBAN, with the same result.

I have not been given a clear reason for why my withdrawals are being blocked.

I would appreciate Casino Guru’s help in contacting bet-at-home and resolving this issue so I can access my funds.

Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Are there any other payment methods available for withdrawals in your account?
• Have you tried reaching out to the casino customer support through live chat or email to assist you with your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Santoro,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika