BeonBet Casino - Player’s withdrawal requests are delayed.

Hello, I haven been trying to verify my account 10 days. I sent them all the documents.i made a deposit with credit card I sent them bank and front of the card and statement but it has been weeks with no response. Every time I try to withdraw it’s canceled and that I need to verify.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify if any of your identity documents have already been reviewed and verified by the relevant department?
• When was the last time the casino contacted you regarding the verification of your account?
• Which documents have you provided to the casino most recently for verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

They haven’t said anything, I sent all the documents and they kept saying you need to send proof of Interac payment which I never made an Interac payment just credit card so I sent them my credit card statement and it’s been 4 days with no response. I provided my id, credit card statement for address front and back of my credit card and credit card statement that shows the deposit. I just played slots games.

When exactly did you register at this casino?

How many deposits have you made into your casino account?

Could you please send me a screenshot of your transaction history, showing the deposits you made?

Dear Monaali12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.