The player from Germany reports that after winning €60,000 at Beef Casino, his account was suspended and balance reset without consent, citing a 'technical error.' He mentions contradictory claims, as the casino lists him as a winner while denying his payout. He seeks assistance to obtain his rightful winnings.
Beef Casino - Player’s winnings have been confiscated due to an alleged technical error.
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Beef Casino
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5 days ago
Translation
Dear CasinoGuru Team,
I hereby file a complaint against Beef Casino (operated by Galaktika NV).
On April 18, 2026, I legitimately won a total of €60,000 (mainly playing the game "Book of Aztecs"). After a brief account suspension, my balance was reset to the amount of my original deposit without my consent.
Key points of my complaint:
Contradictory evidence: The casino claims there was a "technical error" on the part of the game provider. At the same time, however, the casino publicly lists me in its own "record winnings" list (lead list) as a winner with €21,600 (username: Bi**ui). It is illogical to declare a win a technical error while simultaneously promoting it as a top win on the website.
Lack of evidence from the casino: Despite repeated requests, the casino has not provided a "Void Report" or an official statement from the provider proving an error.
Intimidation: Support threatened me with a permanent account suspension if I continued to insist on the payout of my winnings.
I have secured all the evidence: screenshots of the leaderboard, my game history (which is now suddenly displayed as "unavailable") and the email correspondence containing the casino's threat.
I request your assistance in resolving this case in order to obtain the payment of my rightful winnings amounting to €60,000.
Thank you so much for your help.
Automatic translation:
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4 days ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you noticed any unusual behaviour while playing Book of Aztec, such as a lack of losing bets, unusually high winnings, or a higher-than-usual frequency of bonus features?
- Could you please specify the amounts you wagered while playing this game? Were all your bets placed at €300?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
