The player from Germany expressed disappointment with Beef Casino's handling of his withdrawal request. He had been waiting since March 17, 2026, for his winnings of €280 and found the delays unprofessional, especially since a previous withdrawal of €700 had been processed quickly. Despite daily inquiries, he only received the same response from customer support regarding the status of his request. The issue was resolved after the player confirmed his KYC verification and provided evidence of communication with the casino regarding a payment system error. The complaint was marked as resolved following the player's confirmation that the problem had been addressed.
Beef Casino - Player’s winnings are delayed.
Resolved
Our verdict
Case closed
Amount: €280
Beef Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
Hello everyone,
I am very surprised and disappointed by Beef Casino's behavior! To be honest, I don't find their behavior professional at all!
I've been waiting since March 17, 2026, for my fairly earned winnings of €280. It's not a huge win, of course, but it's the principle of the thing! Every day, when I inquire, they tell me they've already sent a request to the payment system (an external service provider for Beef Casino), but haven't received a response yet! Two weeks!!!??? Especially since I had a withdrawal of €700 in February, and that was, no joke, in my account within 10 minutes!! I find all of this very strange and unprofessional! And customer support keeps fobbing me off with the same answer every day: "We don't have a response yet; we'll contact you by email as soon as we do!"
I'm also attaching a few screenshots from the conversation with Beef Casino support!
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Rogerio89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please attach a screenshot of your pending withdrawal?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
TranslationHello Atilla,
I can't take a picture of the outstanding payment, but I can take a screenshot of the support team's statement that they contacted the payment system, where there was supposedly an error with the payout!
And a screenshot showing that I have been verified since February 1st, 2026!
I achieved the win without an active bonus!
I really want my fairly won winnings paid out! I've been waiting for two weeks already, and it's not my fault there was some problem with the payment system; that's not my problem.
Thank you so much for your help!
Best,
[redacted]
Edited by a Casino Guru admin
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Sensitive attachment
Sensitive attachment
3 weeks ago
TranslationHello Atilla,
Sorry, I forgot to attach the screenshots!
Screenshots attached!
Best regards,
[redacted]
Edited by a Casino Guru admin
Automatic translation:
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2 weeks ago
Dear Player, thank you for your response. Could you please advise on the reason you are unable to attach a screenshot of your withdrawal? Additionally, which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
Thank you in advance for your reply.
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Rogerio89,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
