The player from Germany expresses disappointment with Beef Casino's handling of his withdrawal request. He has been waiting since March 17, 2026, for his winnings of €280 and finds the delays unprofessional, especially since a previous withdrawal of €700 was processed quickly. Despite daily inquiries, he only receives the same response from customer support regarding the status of his request.
Beef Casino - Player’s winnings are delayed.
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Waiting for Casino Guru to reply
6d 17h 42m 16s
Beef Casino
Safety Index:HighCase summary
Discussion
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2 days ago
Translation
Hello everyone,
I am very surprised and disappointed by Beef Casino's behavior! To be honest, I don't find their behavior professional at all!
I've been waiting since March 17, 2026, for my fairly earned winnings of €280. It's not a huge win, of course, but it's the principle of the thing! Every day, when I inquire, they tell me they've already sent a request to the payment system (an external service provider for Beef Casino), but haven't received a response yet! Two weeks!!!??? Especially since I had a withdrawal of €700 in February, and that was, no joke, in my account within 10 minutes!! I find all of this very strange and unprofessional! And customer support keeps fobbing me off with the same answer every day: "We don't have a response yet; we'll contact you by email as soon as we do!"
I'm also attaching a few screenshots from the conversation with Beef Casino support!
Automatic translation:
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10 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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10 hours ago
Dear Rogerio89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please attach a screenshot of your pending withdrawal?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
