Beef Casino - Player’s account has been compromised.

I have several problems, but I will address the most importantly first. 

I am getting a really bad feeling about beef casino. yesterday the settled bets wrong. They told me to wait 24 hours, because sometimes it adjusts. I am missing 3500 euro from my balance. but that is not he main problem.

I talked  to them yesterday on telegram to verify to I could withdraw.they told me to send a verification code on mail, that never arrived. and I had to go to bed.

in the middle of the night I get an code(and it says, share this could only with chat). this I see when I wake up. when I try to login to my account in the morning I cant access the account. it says "wrong login/password"

then when I tell them about this they say I have changed mail during the night. 

I really hope they have strong verification on this, so not a hacker could have compromised my account. They ask me to send a selfie with id each time on telegram, they use mail for verification or number. I have not gotten any mail in the night about this mail change, or the code I got in the middle of the night I did not share. So I am really curious about what has happened. when they needed code from my mail yesterday to verify, and that did not happen, I really don hope they accepted a cancellation in withdrawal and accepted right away new withdrawal request, if they did that it is really suspicious..

I do not trust this casino after what this has happened, so I want you to help me to clarify exactly what has happened, since I know the casino won't lie to you. I have some communication but it is so vague and not trustful. 

Last message was «I have now passed all the information to the experts. They will look at your situation very carefully. Please contact us after a while. Then our operator will contact you.»

That is not good enough when I cant access my account and I have a balance there. they might send a withdrawal to a person that is not the owner of the account. 

so i will need help with this, the settled bed that was settled wrongly is not prioritized.  my balance is 7000 euro when you take account for the correct settled bets(I have proof on this)

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Beef Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What does the disputed amount of 7000€ represent in your situation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

About a week

Because I could not log in and chat said the mail was wrong

i deposited 3100 euro, won 3900 euro. without bonus. but I dont know if my bets have been settled correctly

sports betting

The thing is I am pretty sure I am hacked in some way, maybe my mail. that is cybercrime and that is not your field, I know.

I am asked to take a verification call with them, which is okey, but with my working time etc and some troubles with getting in contact of them when I first had the time to take a call, I have not had the chance to do it, I need to do it later sadly.

But I want them to answer here

• what is the balance of my account, is it lost? has they sent any withdrawals to the hacker?
• How could a person overtake the account when you need up to date selfie with id AND verification sms. I got a verification sms in the middle of the night the night it happened. How did beef casino change the email, and then saw the hacker remove withdrawal and initiate a new one. They should never have changed the mail, or told me how it happen. they have not done that yet, I want to know because this has given me so much stress.

Thanks for your reply.

Without the relevant communication between you and the casino, we are unable to assess the situation.

Kindly forward it to my email at tomas@casino.guru. If you found any other suspicious or otherwise relevant communication, send it as well.

hello. Sorry for answering late. I am in dialogue with the Casino. I have to make a call to get my account back, which is very fair in terms of the hacking problem. The only issue is that whenever I had the time to the call they have had not the possibility because of technical problems. I will try tomorrow and hope it works. will update you in regards of the situation.

Thanks for your reply.

If there is anything for us to assist you with, please let me know; otherwise, I'll close the complaint.

Thanks for the detailed explanation of the situation.

As you pointed out, we don't pursue cybercrime or sports betting cases.

Since you are positive the issues relate to these types of issues, and no evidence of the contrary was provided, we're forced to close the complaint.

Our perspective is that the culprit is responsible for cybercrime and should be investigated by police or relevant authorities.

We are unable to confront or penalize online casinos for sportsbetting-related issues and recommend you pursue any such issues in the future with services that deal with sports-betting complaints.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.