Beef Casino - Player’s account has been closed and funds are withheld.

I am filing this complaint against Beef Casino regarding a series of unfair practices, culminating in the permanent closure of my account and the withholding of my funds.

The Issue: My withdrawals were automatically reversed by my bank (Revolut) due to internal system rejections. I have provided the casino with full, official documentation:

• Bank statements in PDF format.
• Screenshots showing the specific rejected transactions.
• Proof of the actual small amount I received (211 PLN), proving the rest did not reach me.

Unfair Demands & Blackmail: Instead of returning the rejected funds to my game balance, the support agent ("Britney") demanded a video verification that required me to use a second device (camera/phone) to record my primary phone screen. I clearly explained that I am currently in a situation where I do not have access to a second device.

When I requested an alternative verification method (as the PDF statements are already official proof), the consultant explicitly threatened me, stating: "your account will be blocked forever" and that all my winnings and bonuses would be canceled.

The Closure: Shortly after I insisted on a fair resolution and mentioned escalating the case to the licensing authority, Beef Casino carried out their threat and deleted/blocked my account. I can no longer log in, and I have lost access to my transaction history and remaining balance.

My Arguments:

Official Proof Ignored: I provided verifiable PDF bank statements which should be sufficient for any KYC/Payment dispute.

Technical Barrier: Demanding a second device for video verification is an unreasonable requirement that serves only to delay or avoid payment.

Retaliation: Closing a player's account simply because they cannot meet a specific (and technically impossible for them) verification request is a predatory practice.

Desired Outcome: I want my rejected funds to be returned to my balance (or transferred to my verified alternative bank account) and a fair explanation for this unjustified account closure.

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Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise why were the payments rejected by your payment provider? Have you reached out to their customer support?
• Could you please confirm what reasons did the casino cite for the closure of your account?
• Have you passed the KYC verification in this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila