The player from Italy reported issues with a casino that charged him using misleading branding. After discovering the error, he requested a refund but was told he had to play a high volume first, resulting in a total loss of his funds. He felt this practice exploited his previously disclosed gambling problem and considered reporting the casino for fraud. The Complaints Team concluded that the information provided was inconsistent and not clearly related to the casino, advising the player to contact the website where the purchase was made and his bank to resolve the issue, which led to the closure of the complaint.
BDM Bet Casino - Player seeks refund after losing money due to misleading charges.
Closed
Our verdict
Unjustified complaint
Amount: €11,000
BDM Bet Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Translation
Good morning,
the casino in question charges using KTM wording and logo. Once I paid, I discovered the error and asked for a refund via chat and they told me that I would have to play the amount with a very high volume before I could withdraw it. The result? I lost everything. I ask for a refund because A) the supplier uses the references of another company to charge me and 2) they forced me to lose money despite my gambling problem that I shared with them. They do not respond. If we close it in a civil manner I will also accept a reduced amount, otherwise I will be forced to report for fraud.
I attach one of the many payments where the scam is evident.
Thank you
Automatic translation:
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1 year ago
Hello filippo00000,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Why did you deposit multiple times if have noticed the operator logo/name was incorrect?
- Can you please forward an evidence of your self-exclusion request?
- What was the wagering requirement of your deposit before you could withdraw?
Looking forward to your answer.
Regards,
Nick
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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1 year ago
TranslationGood morning,
Unfortunately I didn't notice it right away.
The requirement is indicated on the withdrawal page but I no longer have access. I requested self-exclusion in chat but I no longer have access. Also I still had money on my account and now I am blocked, they are not answering me and I am filing a fraud complaint with my bank. If you do not intervene I will have to involve you too.
Do something now.
Thank you
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1 year ago
Hello filippo00000,
Firstly, if you expect any kind of help, maybe stop threatening, otherwise we will close your complaint and block your account here.
Please forward evidence that you have requested for self-exclusion to nikolas.b@casino.guru for further review.
Regards,
Nick
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1 year ago
TranslationHI,
Mine was not a threat, simply the police will be informed of everything and since I am also talking to you, I will have to involve you. Now I send the evidence, but I want to emphasize that the real problem is that they have KTM wording and logo in the payments. Do we realize that this is a fraud? Do I also warn KTM that with its lawyers it is ruining them? Or help me to recover the money from these scammers without "bloodshed".
Thank you
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1 year ago
Hello filippo00000,
Can you please forward the initial self-exclusion request? The screenshot you have forwarded only showing that you have stared the live chat nothing else.
Regarding your payments - it makes no difference what is the logo or the name of the payment as long as you have received the deposited money successfully.
Can you please advise if all of them arrived to your account correctly?
Awaiting your response.
Regards,
Nick
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1 year ago
TranslationMaybe it's not clear, I paid KTM to buy a motorbike and the money instead went to a betting site that uses their logo. I got to them after my bank traced the payment. I was told you didn't pay KTM, you sent the money to a betting site. They had put a link on the internet that I clicked on and I was redirected to a page with the KTM logo and colours and products. Do you realise how serious this is? Your behaviour seems absurd to me. Should I go to the postal police and say that you are accomplices or do you ask the scammers for explanations and get my money back? Thanks
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1 year ago
Hello filippo00000,
So you have bought a bike - did not receive the bike but instead the money was deposited into your casino account?
How exactly did you find out that the money went to BDM Bet Casino?
I'm sorry but the story seems to be absurd so far and there was not a single evidence provided other than a few payments made to KTM.
You will need to clarify it a little more detailed and provide proof of your claims to nikolas.b@casino.guru.
Regards,
Nick
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1 year ago
Dear filippo00000,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
TranslationI wrote to you via email several days ago.
Automatic translation:
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1 year ago
Dear filippo00000,
Thank you for your message.
Unfortunately, the information provided does not appear to be consistent or clearly related to the casino itself. Even if the situation were as described, it would be more appropriate to contact the website where the purchase was made, as well as your bank, to resolve the issue.
Given the inconsistencies in your story and the lack of relevant details, we will now proceed with closing the complaint.
Should you obtain additional information or documentation, you are welcome to reach out again.
Best regards,
Nick
