BDM Bet Casino - Player’s withdrawal is delayed.

Hello, good afternoon. I recently won €250 on bdmbet after making numerous deposits... so many deposits I won't even mention the total amount. The funny thing is, deposits are processed very quickly and without any issues. Now, for my first withdrawal (a small amount), I can't imagine what it would have been like if it had been thousands of euros... They're giving me excuses and nonsense, and it's taking forever. I've attached screenshots. I find this shameful and disgusting.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your withdrawal request?
• Could you please specify if you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jesussnwhs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru