BDM Bet Casino - Player’s withdrawal has been delayed due to verification issues.

Dear CasinoGuru, 

Since last November, I’ve had a verification process dragging on with this casino. They waited a long time for a document in PDF format that couldn’t be obtained. I managed to get them to acknowledge that this wasn’t possible, and then a new request followed:

Proof of purchase of cryptocurrency.

They are waiting for a bank statement showing, on the date of my activity on the site, proof of purchase or deposit used to acquire this cryptocurrency.

I haven’t bought any cryptocurrency in years. The cryptocurrency I had available came from winnings I earned at other casinos.

I would like you to intervene to help resolve this matter. 

I’ve written to them every month to try to make myself understood. Each time, I thought the issue was going to be resolved, but this time they made it clear that they were expecting this specific document and nothing else.

I also want to point out that I already provided pay stubs, bank statements, proof of ownership of the crypto wallet, proof of transactions, and other documents a long time ago. They kept piling on more and more document requests, bit by bit, until I hit a dead end. They’ve succeeded.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please describe in your own words your deposit history in the casino?
• Were you able to make payouts in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas