BDM Bet Casino - Player's withdrawal has been delayed.

Dear,

I would have one complaint

about Bdm Bet casino. My

account is verified except for the

possibility of payment because I

once paid via Skrill and now the

casino requires confirmation,

whatever I send for confirmation

the casino rejects it. Please help

and thank you in advance..

Dear sandy53nja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your Skrill deposit seems to be the only issue?
• Did you use any other payment methods to deposit money into your casino account? Have these payment methods been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear,

That I cannont confirm the Skrill

account virtual card.

I have a cofirmed account from

my Debit card, I used to make

payments and withdrawals with

it.

Thank you very much for your reply, sandy53nja. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear sandy53nja,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru