The player from Austria faced issues with her deposits, as two amounts had been debited from her account but were not credited to her casino account. The Complaints Team advised her to contact her payment provider to investigate the matter, explaining that the process could take about a month and that the casino had limited ability to intervene. The complaint remained open during this period to allow for updates. The issue was later marked as resolved after the player confirmed the resolution.
BDM Bet Casino - Player’s deposits are delayed.
Resolved
Our verdict
Case closed
Amount: €90
BDM Bet Casino
Safety Index:Very highCase summary
Discussion
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1 month ago
Translation
I made two deposits and these were not credited by the casino, but the amounts were debited from my account.
Automatic translation:
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1 month ago
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1 month ago
Dear Player,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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3 weeks ago
Dear claudi3110,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear claudi3110,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
