BDM Bet Casino - Player's balance has been confiscated after account closure.

Hello,

I am submitting this complaint against BDM Bet regarding a confiscated balance of 1,846 EUR.

I was playing at BDM Bet and built my balance up to around 2,846 EUR. I completed the casino's verification process, including passport and identity verification via a link they sent. I then withdrew 1,000 EUR to my bank, which was paid out without issue.

Shortly after, I received a disturbing email telling me that my account had been closed by administrative decision for violating the terms and conditions, and that my remaining 1,846 EUR balance had been confiscated. When I asked which specific terms I had supposedly breached, the casino simply sent me a copy of the bonus terms, without pointing to any specific clause and without providing any evidence of a breach.

About one month ago I followed up to ask again for a clear explanation and the return of the funds. I have not received any meaningful response.

I completed every verification step the casino requested and the first withdrawal was paid without any issue. The closure only happened once a confirmed balance was sitting in the account, which makes the timing look like a way to avoid paying out the rest.

I would really appreciate Casino Guru's help in resolving this fairly.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jod1eM,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Slots

welcome bonus not sure.

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Dear jod1eM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry was busy this is done.

Hello,

Thank you for forwarding the communication between you and the casino's customer support.

Unfortunately, I was unable to locate the documents you submitted for the KYC verification among the files received. Could you please check and resend the documents you provided to the casino during the verification process?

I look forward to your reply.

Best regards,

Attila