The player from Austria had successfully registered and verified her account at Bdmbet Casino but had her account blocked without explanation after requesting a withdrawal of 798 euros. She had attempted to contact support, but her inquiries were being ignored. The Complaints Team had reviewed the situation but determined that there was insufficient insight to address the issue related to sports betting, leading to the rejection of her complaint.
BDM Bet Casino - Player’s account has been blocked.
Closed
Our verdict
Other
Amount: €798
BDM Bet Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Hello,
I registered at Bdmbet Casino on March 17, 2025. I won money. I made a deposit. I wagered the deposit multiple times. I successfully passed all verifications and requested half of my balance for withdrawal. But a couple of days later, my account was blocked without explanation. There are 798 euros on the account. They were simply stolen. I wrote to support by email, but support ignores me. I don’t know what to do and how to withdraw my money. I really hope for your help
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1 year ago
Dear Petunia,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing. To better understand the situation and assist you effectively, I would like to ask you a few questions:
- Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru.
- What types of games did you play? Were they slots, live casino games, sports betting?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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1 year ago
Hello Veronika,
I have just sent you an email.
I played different games.
I haven't made any successful withdrawals from BDMbet Casino yet. It was my first withdrawal.
Best regards,
Petunia
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1 year ago
Thank you for your email. Could you please specify which games you played? Were they slots, live casino games, or did you bet on sports?
Did you play with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot of it.
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1 year ago
Hello,
I did bet on sports. I got freebet and further I played without bonuses. I can't access my account and can't send you new screenshots. Thank you
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1 year ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
