The player from Spain expressed concern about withdrawing his funds after making a deposit of €40, which had increased to €50. He was worried about the possibility of not receiving his money back due to negative complaints about the casino. The Complaints Team informed him that withdrawal processing times could vary and advised patience while waiting for KYC verification and approval. However, due to a lack of response from the player, the complaint was closed, but he was informed that he could reopen it in the future if he chose to resume communication.
BDM Bet Casino - Player is worried about withdrawal issues.
Closed
Our verdict
Player stopped responding
Amount: €50
BDM Bet Casino
Safety Index:Very highCase summary
Discussion
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10 months ago
Translation
Today I wanted to deposit €40, and in the end I reached €50 to be able to withdraw it, but with all these bad complaints, I'm already worried that they won't give me my money back, and I don't want to have to file a complaint.
Automatic translation:
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9 months ago
Dear iyanf14,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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9 months ago
Dear iyanf14,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
