The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved as the player confirmed that the withdrawal had been processed successfully after a brief delay, which was attributed to the KYC verification process. The Complaints Team had marked the complaint as 'Resolved' following the player's confirmation.
BDM Bet Casino - Player believes that their withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €300
BDM Bet Casino
Safety Index:Very highCase summary
Discussion
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6 months ago
Translation
I requested a €300 withdrawal from BDMbet via bank transfer on August 7, 2025. After five days, the money was not transferred to my bank account but was instead credited back to my casino balance due to an alleged error with the payment provider.
Today, August 15, 2025, I requested the withdrawal amount again—again via bank transfer, since I have no other payment method available besides cryptocurrencies and I don't have a crypto wallet.
The status of this current payout is currently "in process."
I'm worried that the same process will repeat itself (waiting for several days, followed by a chargeback to my casino balance), forcing me into an endless loop and making it significantly more difficult for me to access my money.
I request your assistance so that BDMbet can transfer my withdrawal to my bank account correctly and without further delays.
my profile is fully verified
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6 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 months ago
TranslationThe status was paid and, according to the casino, was suddenly canceled due to the payment provider. For no reason.
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6 months ago
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My profile is fully verified, and the casino has already approved my withdrawal. Only today did the money appear again as casino credit on my profile!
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6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear player,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Dominika
