The player from Mexico is frustrated as his bonus at BC Gane Casino was never unlocked despite meeting the wagering requirements. After multiple contacts with customer service, he is informed that the game he played, blackjack, does not qualify, which contradicts their earlier statements. He plans to submit evidence to support his complaint.
BC.Game Casino MX - Player’s bonus has been denied.
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BC.Game Casino MX
Safety Index:Above averageCase summary
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yesterday
Translation
Two weeks ago, I opened an account at BC Gane Casino
They offered different deposit promotions,
However, despite meeting the wagering requirement to unlock the bonus, the bonus was never unlocked.
I contacted customer service several times, and at first they told me that the bonus is only unlocked with certain games, to be more precise, in games where you don't bet against another player, and they even sent me examples. All of this is in the photo evidence that I'm going to send you shortly.
I showed them that the only game I had played was blackjack, so there was no reason why the bonus shouldn't be unlocked. Then they made up an excuse that after speaking with the site's team, that game specifically didn't count towards unlocking the bonus. In other words, they just didn't feel like it and didn't unlock the bonus, even though they had already told me that that game DID count towards unlocking the bonus.
It's truly infuriating how these kinds of sites abuse their power, failing to fulfill their theoretical obligations and simply using it as a lure to get you to play on their site.
I will attach all possible evidence so that justice is served and I receive the bonus I am owed.
Automatic translation:
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11 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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11 hours ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link to the bonus you activated and played with?
- Have you tried completing the bonus wagering on the games recommended by the customer support?
- Could you kindly share how you became aware of the bonus? Did you receive notification of the promotion via email?
- Have you deposited real money funds to unlock the promotion?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
