BC.Game Casino MX - Player’s account is temporarily suspended.

Hello, about three months ago I opened my account with BC Game Mexico. My account is verified, and I even made two withdrawals before they blocked it without any problems. The last time, I tried to withdraw approximately $970. It wasn't bonus money; I deposited funds and won $1000 based on that deposit. I made a withdrawal of approximately $970, and the withdrawal was showing as "processing." Suddenly, the session closed, and when I tried to log back in, I couldn't access my account. It says it's temporarily suspended and that I should contact them by email. I've already sent an email, but I haven't received a response. I haven't gotten a response through any channel.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When exactly did you create your casino account, and when was it closed?
• Do I understand correctly that you haven't received any clarification from the casino regarding this issue?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina