BC.Game Casino MX - Player’s account is permanently banned.

Title: Unfair permanent ban for genuine family recommendation (Self-referral misunderstanding) - Username: PattyHG1Dear Moderation Team / BC.GAME Representatives,I am writing to publicly expose my case and request a manual management review regarding a permanent block placed on my account, username PattyHG1. My account was restricted immediately after I requested a withdrawal, and the risk department has issued a final lock decision under Clause 6.12, accusing me of "self-referral" and operating multiple accounts.I want to explain with complete honesty what happened. I am a long-time user of the platform with an extensive history of deposits made exclusively with my real money through my personal Mercado Pago account. I have always played cleanly, complied with all 100% rollover requirements, and successfully verified my identity (KYC).The "self-referral" trigger is a technical misunderstanding. I shared my referral link with my actual husband so he could join the platform. Because we live together, we share the same residential Wi-Fi network and IP address. BC.GAME’s automated algorithm immediately flagged this as one person creating dual accounts to abuse the affiliate program, which is completely false.We are two separate individuals. I access the site solely from my Motorola Moto G54 5G, and my husband uses his own personal phone. We both have our own unique identity documents (INE) and completely separate, legitimate bank accounts. We did not attempt to commit fraud or exploit any system; it was a genuine recommendation to a family member under the same roof.I have already submitted my official transaction receipts and the last 3 digits of my ID (428). Both my husband and I are fully willing to undergo a strict, simultaneous video verification process (Live KYC), provide our physical IDs, and prove our marriage if necessary, to show we are not a bot or a multi-account setup.I kindly request that a high-ranking manager looks into my history. It is highly unfair that my hard-earned funds and balance are permanently withheld due to an automated flag triggered by a family recommendation.I look forward to a fair resolution.Best regards,[name hidden by Casino Guru] Username: PattyHG1

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward the casino’s complete message explaining the permanent restriction and its allegation of self-referral or multiple accounts? My email address is veronika.f@casino.guru.
• Did you or your husband receive any referral rewards or bonuses connected with his registration? Did either of you ever access the other person’s account or use the same device or payment method?
• Does the withheld 1,700 MXN consist of deposits, winnings, or referral rewards? Please send a screenshot showing the balance and, if available, your relevant transaction history.
• Which games did you play at this casino to accumulate your winnings? Does your husband play the same games as you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika