The player from Mexico has his account permanently locked for alleged "promotional abuse" due to sharing a household IP address with his wife. He clarifies that both he and his wife are separate individuals, each verified with their own IDs, and insists his winnings of $5,000.00 MXN came from his own deposits. He requests a review of his case to recover his winnings or at least his original deposits.
BC.Game Casino MX - Player's account is closed for alleged abuse.
Opened
Current status
Waiting for Casino Guru to reply
6d 21h 10m 1s
BC.Game Casino MX
Safety Index 8.1 HighCase summary
Discussion
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Public
3 hours ago
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3 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any possibility that you have both accessed the casino from the same device?
- Have you utilized a shared payment method?
- Have you both passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
