The player from Mexico reports that his account has been restricted and all his funds confiscated under the accusation of 'arbitrage' due to deposits from two legally owned bank accounts. Despite providing proof of ownership, the casino refuses to refund his initial deposits and he demands a review of his evidence.
BC.Game Casino MX - Player's account has been restricted and funds confiscated.
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Current status
Waiting for player to reply
6d 18h 11m 32s
BC.Game Casino MX
Safety Index 8.1 HighCase summary
Discussion
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Public
yesterday
Translation
This is outrageous! Even playing fair doesn't guarantee you'll lose your funds at this casino. Be very aware of cases like mine: nothing is safe on this platform anymore. Now it turns out you can't play here without being constantly afraid, because any normal move or unintentional mistake can be considered serious enough to permanently close your account.
The truth is that since they changed their backing and jurisdiction, nothing is safe on this platform anymore.
In my case, they decided to restrict my account and confiscate all my principal under the accusation of "arbitrage," simply for having deposited funds from two different bank accounts. I want to clarify that BOTH bank accounts are legally in my name; I am the sole account holder and I did not use any third-party accounts.
Despite providing live chat support with the original PDF bank statements proving my full ownership of both accounts, they flatly refused to conduct a fair audit and notified me in writing that they will not refund my initial deposits, let alone anything else. I have never encountered this problem with any other casino when transferring my personal funds. This is a complete misappropriation of my money. I demand that they review my evidence.
Honestly, I don't know who's in charge here or who makes these absurd regulatory decisions in their system, but it's something that doesn't even benefit them as a business. At the very least, they should check my entire gaming history before acting so drastically: if they did, they'd clearly see that I've lost far more than I've won on their platform. I'm not a scammer; I'm a real customer who has invested their money there.
Automatic translation:
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5 hours ago
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5 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Can you confirm that both bank accounts are registered solely in your name?
- Are you aware of having opened multiple accounts at BC.Game Casino?
- Is there any chance that someone from your household or using the same IP also created an account at this casino?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
