BC.Game Casino MX - Player's account has been closed without explanation.

I opened an account at BC Game MX. They gave me a 100 MXN bonus and a 50 MXN bonus. I met the 70x rollover requirement after a winning streak on a TADA slot, and when my balance was transferred to my withdrawable balance, I tried to withdraw. They asked me for KYC verification, which I completed without issue. However, at the end of the verification process, I received an "unknown" error. I contacted support, and during the conversation, I received an email stating that I was being banned for "other reasons." They didn't even give me a reason.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any real money deposits in this casino or has the entire balance originated from a free bonus?
• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Have you lost access to your account directly after submitting your documents for the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear cotamurillod94,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila