BC.Game Casino MX - Player’s account has been closed without explanation.

A few days ago, I was playing on my usual platform without any problems. I was depositing and withdrawing without issue; my account was verified and everything was fine. But a few days ago, when I requested a withdrawal of $400 that I earned from a deposit made via SPEI, I noticed it was taking a long time to arrive. When I tried to check the status, I was logged out of my account and couldn't log back in. I contacted support via email, but they didn't give me a clear answer. I have proof of previous deposits and withdrawals and a good payment history, and I want a solution. I will file a complaint with CONDUSEF or wherever I need to go, not because of the amount, but because of the scam of blocking my account and not explaining what happened.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you didn't activate any bonuses on top of your deposit?
• When exactly did you create your casino account, and when was it closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina