BC.Game Casino MX - Player's account has been closed.

Hello, my account was permanently blocked and I haven't received any response regarding the withdrawal of my deposited funds. I haven't withdrawn any funds or earnings; my account is verified as indicated. When I try to withdraw, instead of the correct amount, I'm shown a completely different amount. Screenshots are attached. Thank you.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I focused more on slot games. The amount I'm requesting isn't for winnings, but because my account was blocked for no reason. It doesn't seem fair that I can't withdraw anything and that this casino keeps my deposits. I contacted live support and they told me I could withdraw my net deposit, which is equal to all my deposits minus the amount I've withdrawn. In this case, it's 0 because I never withdrew anything.

Thank you for your response. Could you please confirm whether you have managed to withdraw your deposits as instructed by the casino?

If possible, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Sergioh28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.