BassBet Casino - Player's withdrawals are delayed.

Kalispera sas,

Ksekinisa tin Bassbet prin 3 evdomades ekana katathesi 1000. Twra ta kerdi m einia synolika 4000. Ekana tin prwti m analipsi 21/01 kai 500, kai deytei analipsi 500 me alli karta, kai triti analipsi 100 me skrill. Mpas kai ena apo ayta oloklirwhei amesa. Kanena akoma den exei oloklirwthei meta apo toses meres. Exw steilei email kai epikoinwnisei me tous ekprospwous alla lene oti gineti elegxos kai pws to oikonomiko tmima einai Busyyyy me liga logia.

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Dear Giannis888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Dear Giannis888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Kalipsera sas kai euxaristw gia tin epikoinwnia. 1 Fevrouariou analipsi twn 500 eurw exei oloklirwthei kai einia sto logariasmo m. Oi alles dyo twn 500 kai 100 antoistixa den exoun mpei kai oute exw lavei kamia enimerwsi. Ksana to idio akrivws exw kanei live chat kai epikoinwniei kai to tmima, idio story einia polu apasxolimeno to oikonomiko tmhma. Ekana alli mia analipsi twn 500 efoson sou exei minimum 3 analipsesis twn 500 eurw. Mexri stigmis exw kanei 500 100 500 kai akoma exw 2300 sto logariamo m. Den paizw tpt giati ap oti vlepw to sait den einia empisto kai ameso eksupietiko sto thema anaplipsis. Eyarxistw polu

Dear Giannis888,

Thank you for your reply and for providing the previous details.

Please allow me to ask you a few questions so I can fully understand the situation:

• How long did it take for your last successful withdrawal (on February 1st) to be processed?
• Could you please confirm whether you have completed the KYC verification and payment method verification process?
• Did you accumulate your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal requests? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Giannis888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru