BassBet Casino - Player's withdrawals are delayed.

Been 14 days since first withdrawal request of $750, and 13 days since second request of $750, totalling $1500. Emailed multiple times asking for money to be sent after withdrawal estimate states 3-5 business days, it's been 2 weeks now and they keep stating a large quantity of requests to get through. Meanwhile basically every other casino offers same day payouts. Seems like they're hoping I just cancel my withdrawal and gamble the money away. My account has been verified and have no option to submit additional verification. Bassbet has no valid excuses here.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

These are the first 2 withdrawals I've made with bassbet.

I did not use a bonus or have any wagering requirements tied to my funds.

I've been in contact with them at least 5 different times since the withdrawal request.

Thanks for the explanation.

Did the casino process one or more of the payouts since your last reply?

Please let me know.

Dear Wuurx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru