BassBet Casino - Player’s withdrawal requests are delayed.

Εχω 3 εκκρεμείς αναληψεις των 500€ από τις 5/3/26 και άλλα 7.000 υπόλοιπο στον λογαριασμό μου..έχουν περάσει 21 μέρες και ακόμα το αίτημα μου είναι υπό εξέταση..έχω στείλει άπειρα email και έχω μιλήσει στο live chat και δεν έχω πάρει ούτε μια ανάληψη…σας παρακαλώ βοηθήστε με

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Giannis1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Καλησπέρα..ναι έχω κάνει πάνω απο 15 αναλήψεις στην συγκεκριμένη πιο μικρές όμως…δεν μου έχει ζητηθεί να κάνω ταυτοποίηση τον λογαριασμό μου ποτέ..τα κέρδη είναι συγκεντρωμένα από κανονική κατάθεση..δεν είχα κανένα ενεργό μπόνους

Σας έστειλα στο email τα στιγμιότυπα οθόνης

Δεν έχω πάρει ακόμα απάντηση από εσάς!

Hello Giannis1234,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

μπηκαν δύο αναλήψεις από 500€ μετά από 1 μήνα..πριν μια εβδομάδα μπήκαν..τώρα να φανταστώ θα περιμένω άλλο έναν μήνα για τα υπόλοιπα

Thanks for the update and the information shared via email.

I apologize for not responding sooner.

Please let me know if, after requesting more payouts, these are processed faster.

Looking forward to your reply.

Οχι δεν έχει αλλάξει κάτι..ακόμη στις δύο αναλήψεις έχουμε μείνει

Dear Giannis1234,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

ευχαριστώ!

Dear Giannis1234,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BassBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player ´s withdrawals have not been yet processed?

Thank you in advance for providing the information.

Ευχαριστώ πολύ!

Dear Giannis1234,

Thank you for reaching out to us.

We are sorry to hear about your frustration and the delay.

Please be informed that your payments have been forwarded for review and we will expect further information as soon as possible.

We thank you for your understanding.

Kind regards,

Bassbet Team

2 μήνες σχεδόν οι αναλήψεις μου είναι υπό έλεγχο;

Dear BassBet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.