The player from Germany had been waiting for two weeks to receive a €500 payout and was frustrated by the lack of progress. He consistently received messages from support indicating that everything was fine but was unsure how much longer he would have to wait. The complaint was rejected due to the player's lack of response to inquiries necessary for further investigation.
BassBet Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
BassBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
11 months ago
Translation
Hello, since April 1, 2024, I've been trying to receive my €500 payout. However, when I write to support, they always say everything is fine with your payout, please be patient.
Shit, how much longer should I be patient?
I hope you can help me to receive my winnings.
Kind regards
Automatic translation:
Public
Public
11 months ago
Dear moserdaniel46,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
11 months ago
TranslationHello, I wanted to verify myself, but the provider just said that I didn't have to verify myself and that everything was fine because I had always paid via real-time transfer.
And no, I haven't made a withdrawal yet, that would have been the first
And there was no bonus credit or anything like that.
Kind regards
Automatic translation:
Public
Public
10 months ago
Thank you for your response. Please forward me all the communication between you and the casino regarding the payout of your winnings at veronika.f@casino.guru. Thank you for your cooperation.
