The player from Germany had requested a withdrawal on March 22nd, 2025, but two weeks later, the payout remained unprocessed. She received vague updates about its status, but no clear resolution was provided. The issue was resolved when the payout was processed the following week after her communication with the casino support.
BassBet Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €380
BassBet Casino
Safety Index 8.2 HighCase summary
Discussion
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1 year ago
Translation
I requested a payout on March 22nd, 2025 and to date the amount has still not been paid out. It always says it is either in the final phase or is being processed or I can see it is being processed or please be patient, the team is working on it, so it's always something different.
Automatic translation:
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1 year ago
Dear jessyvfl84,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BassBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
TranslationHello Thomas, yes, I've already had one or two withdrawals that went smoothly within three days. I didn't need KYC verification.
I actually like playing at this casino
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1 year ago
Thanks for the explanation.
Has the casino processed your payment since your last post?
If the issue persists, please share with me any relevant recent interaction between you and casino support. Share it as a screenshot here or send the information to my email at tomas@casino.guru
Thanks in advance for your reply.
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1 year ago
Dear jessyvfl84,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear jessyvfl84,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
