The player from Poland had requested a withdrawal of 1,490 euros two weeks prior after winning 17,000 euros but had not received a response from the casino's financial team. Despite being informed that it would take three days, the player was frustrated by the prolonged delay and sought assistance in retrieving his funds. The issue was resolved after the player marked the complaint as resolved, indicating that he had received his funds.
BassBet Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,490
BassBet Casino
Safety Index:HighCase summary
Discussion
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6 months ago
I won 17k Euro. Made a withdrawl on 3 payments. 2 x 500 euro and 490 euro. Since that time there is no answer from casino finacial team. I have screen shots. When I ask them when is the withdrawl they tell me to be patient. Its very strange when they say it takes 3 days. Its been almost two weeks… this casino dont deserve 8/10. From this anxiety I lost about 10 k. So my withdrawl is still 1490 euro and I have left on my account 5k euro. Can u help me to get my funds back? Or markt this casino as a scam casino? Thank you Joseph K.
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6 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Dear relaxslawa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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6 months ago
Thank you for reply,
In May I
made a successful withdrawal.
They never asked me about KYC verification. I have no option doing that on there site. My winnings where on bonus but I manage to wagger the bonus and it change to real money. I requested the withdrawl with real money. No bonus money. Thank you
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6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear relaxslawa,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
