BassBet Casino - Player's winnings from promotion are voided.

BassBet casino promotion Go Fishing advertised win amount was$ 525 for completing the round,which 5 fish needed to be caught. After completing it said claim $525 bit in actual fact gave me $31.50 cents in my bonus account it's been 3 days and they still haven't resolved this this happened in about 5 rounds starting at level 1 HAWAII I have screenshots to prove

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To assist you better, I need to ask you a few questions to clarify your situation.

Could you please send me the link to the promotion you took part in? If you received the promotion via email, kindly forward it to me at veronika.f@casino.guru.

Could you please send me a screenshot of your gaming history that clearly shows the amount you won? Please understand that the picture you provided does not contain the necessary information to confirm that the win is yours or was won recently.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica it's a pleasure meeting you and I will send even support chat screen shots as well as the remaining rounds where they short paid me. I will send rest of screen shots from my other device .. the reason you just got a photo I used this device to write the complaint and took photo from other device .... Will email you shortly

Thank you for providing me with the chat transcripts and screenshots.

Could you please send me a screenshot of the fish you caught for the $525 bonus you allegedly should have received?

Dear Gimemoney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.