The player from Greece reported serious violations of Responsible Gambling rules by Bassbet, as they had ignored his three requests for permanent self-exclusion due to gambling addiction. Despite eventually closing his account, the casino refused to refund his deposits made after his initial requests. We addressed the player's concerns about privacy and confirmed that his personal information was only accessible to relevant parties, but we explained that the self-exclusion requests were essential evidence for assistance. Upon the player's insistence, we marked all messages as private and deleted his Casino.guru account, and the case was closed due to lack of cooperation.
BassBet Casino - Player's asking for a refund.
Closed
Our verdict
Other
Amount: €40,000
BassBet Casino
Safety Index 7.9 Above averageCase summary
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