The player from Germany has a fully verified account, but her withdrawals, pending since March 8th, are not being processed, and further withdrawals are blocked. She uploaded the necessary documents weeks ago, but still requires assistance in retrieving her winnings.
Bankonbet Casino - Player’s withdrawals are delayed.
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5d 4h 41m 54s
Bankonbet Casino
Safety Index:Very highCase summary
Discussion
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3 days ago
Translation
Hi, my account is fully verified. However, my withdrawals, which have been pending since March 8th, are not being processed. Further withdrawals have also been blocked in my account. I don't understand why, as I uploaded documents several weeks ago, they were accepted, and my verification is complete. I need help getting my money back.
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2 days ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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2 days ago
Dear shwoopnic2004,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you made any successful withdrawals before?
- Could you please confirm the date your completed KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
