Bankonbet Casino - Player's withdrawal request is delayed.

I created my account approximately 1 year ago, depositing an amount of 2000 PEN and verifying it (IDENTIFICATION ONLY), but due to external circumstances, I did not log in again. After a year, I no longer remembered my account or the email with which I created the account. However, after investigating, I was able to retrieve my username. The money is in the account, and according to the terms and conditions, I can request a refund of my initial deposit. However, I am not receiving a response from the betting company. The email I provided is not the one I used to create the betting account (I don't remember the email I used to create it).

Hello Josuino36,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account was ever fully verified?
• Did you ever play with the deposited balance?
• On what point are you requesting a refund?
• Isn't the registration e-mail visible in your casino account?

Looking forward to your answer.

Regards,

Nick

Dear Josuino36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.