The player from Greece had a pending withdrawal since February 2, 2025, which had not been processed. Despite being told to be patient, the constant delays had prevented him from receiving his funds. After further communication with the Complaints Team, his issue was resolved, and the funds were credited to his account. The complaint was marked as 'resolved' in the system.
Bankonbet Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €299
Bankonbet Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
Translation
I have made a withdrawal since 2-2-2025 and the withdrawal has yet to be processed. All they say is to be patient and it is safe. My withdrawal is not possible. They always delay and never pay earlier.
Automatic translation:
Public
Public
10 months ago
Hello n41920180,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankobet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
Translation
No identification is needed, they told me everything is fine, I just have to wait and my withdrawal is safe, that is, why do they always have to wait and not pay earlier? I wait for this once and it never happens.
Automatic translation:
Public
Public
10 months ago
Hello n41920180,
As you are past ever the recommended period, can you please advise if there's been any update in relation to your withdrawal?
If still not, please forward the communication between you and the casino to [email protected] for further review.
Looking forward to hearing from you.
Regards,
Nick
Public
Public
9 months ago
Dear n41920180,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
Translation
Sorry for the delay, yes the money has been credited after a lot of effort on my part.
Automatic translation:
Public
Public
9 months ago
Dear n41920180,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
