Bankonbet Casino - Player's withdrawal is delayed.

It's been 15 days since the casino says that the withdrawal requests in the queue are all fine, but today it's the first time something like this is happening, they don't seem clear to me about my request of how many days can be left, they give confirmation on this matter

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Dear Geniax,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina