Bankonbet Casino - Player's account remains open despite closure requests.

I asked them to close my account 5 times last few months but they leave it open ive gambling problem since then ive lost 1000 euros this is not fair im even vip with them.

Dear canning5003,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

Self-exclusion request: you can contact Support ort Service Team via e-mail: support@bankonbet.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

Did you inform the casino that you suffer from gambling addiction in any of your requests? Could you please forward me the account closure requests that you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I sent ye email i tried closeing my account many times last few weeks they never close it self exclude it i delete all my emails i sent plys there reply is allways a bot they not reply to my emails in 3 weeks i did send email to the email you gave me

Unfortunately, the player decided to close their casino.guru account, therefore, we are unable to proceed with further investigation. This complaint will now be closed.