Bankonbet Casino - Player's account has been closed unexpectedly.

I have been gambling with high stakes on BankonBet lately after becoming VIP there. They have been giving me good freebets for my losses. When I finally got a win they have now closed my account! My winnings was with raw balance. I am not sure about the exact amount as I had some pending withdrawals etc. But it should be around 150k NOK.

When I try to login it says my account is under review. But they told me on maim that it is closed. They have zero explenation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bankonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you passed account verification? Which documents were you asked to provide during the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Norwegiangambler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Norwegiangambler. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

Hey, sorry for not responding. I was on vacation and did not get any notices on mail. This is still not solved. Please help, it us a lot of money missing!

Dear player,

Please let me know the answers to my previous questions:

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you passed account verification? Which documents were you asked to provide during the verification process?

Looking forward to your reply.

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I made my account in the summer and played regularly. They contacted me to become VIP pretty fast. I had been losing pretty much to begin with. It was in October I was blocked.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Mostly sports betting, but I like to play some casino aswell. Most of the winnings was from sports. But I had been losing a lot before I won. On my losing streak they gave me many bonuses

Have you passed account verification? Which documents were you asked to provide during the verification process?

I have not been asked to upload any documents and it is not possible now with my closed account. I can verify without a problem if they ask me to.

Dear Norwegiangambler,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Norwegiangambler,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Bankonbet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s account has been blocked?

Thank you in advance for providing the information.

Dear Norwegiangambler,

We are very sorry to hear about your concerns and appreciate you bringing this matter to our attention. Please rest assured that we are initiating a thorough investigation with the relevant departments.

We will keep you updated and provide further information as soon as possible.

Thank you for your patience and understanding.

Kind regards,

Bankonbet casino Team

Dear Bankonbet Casino Team,

Thank you very much for the update!

We would appreciate it if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

I have been told these things for many weeks. They just drag the time and send premade copy/paste replies. Just tell me what I need to do to withdraw. I can provide all you need. But I am tired of being lied to on chat and mail.

Dear Norwegiangambler,

We hope you are well.

We have been informed by the relevant department that additional documentation is required in order to proceed. Please provide the following items at your earliest convenience:

Government-issued ID

Selfie (clear photo of yourself)

Credit Card ending in ****6812

Transaction statement for August

Selfie holding your ID

Proof of Ownership for your crypto wallets

Once all documents have been submitted, we will promptly continue with the verification process.

Should you have any questions or require assistance, please do not hesitate to contact us.

Kind regards,

Bankonbet casino Team

I have already sent this and you probably know that. This is just another reply to keep time going.

And why did you use over 1 month before you told me to send these documents? The account have been closed a long time with no updates from you.

Stop wasting time and review the documents already provided.

They have even told me it is recieved. I have asked if you need more documents. I can provide everything as long as I get my money

Dear Norwegiangambler,

I completely understand how frustrating this situation must be, and I’m truly sorry for the inconvenience you’ve experienced. Your patience so far has been greatly appreciated.

If possible, I would kindly encourage you to resend the documents so the casino can review them again. I know it’s not ideal, but this will give them another chance to verify everything properly, and I truly hope the process will move more quickly this time.

Thank you once again for your understanding and cooperation, it really means a lot. If there’s anything else you need or if you’d like me to follow up on your behalf, I’m here to help.

Look at how they reply. How am I supposed to contact them if they do not accept email requests? I can not log into my account, so it is impossible to see the progress

Dear Norwegiangambler,

To make this matter easier and faster to resolve, we have sent you a separate email requesting all necessary documents.

Please provide the required information through that email (check inbox) at your earliest convenience.

If you have any questions or need assistance, feel free to contact us.

Kind regards,

Bankonbet casino Team

I have already sent them. 4. December. Stop playing stupid to make time go.

Dear Bankonbet Casino Team, has there been aby update regarding the verification, please?

Dear Norwegiangambler,

We can confirm that the documents have been received and forwarded to the relevant department for review. The department has advised that the ID, credit card and Selfie ID have been reviewed and are authorized.

However, we are still awaiting the following additional documents:

Transaction statement for August showing both incoming and outgoing transactions.

Crypto wallet ownership documentation clearly indicating the holder’s name.

Kindly provide the above at your earliest convenience so we may proceed accordingly.

Kind regards,

Bankonbet casino

No you are not. I have sent it over a week ago! This have to be the worst customer support ever.

And everybody knows a crypto wallet does not have any name unless you are using an exchange.

I even informed you that I had sent everything 8. december and provided you a picture of the mail sent. I have now sent the documents again.

Dear Norwegiangambler,

Our verification team had checked them, but unfortunately, they weren't able to accept them. Because of this, we'll need you to re-upload the files so we can get everything sorted for you.

Once you upload the documents requested, the relevant department will check and review them as fast as they can in order to complete your request.

Thank you for your patience.

Kind regards,

Bankonbet casino Team

Not able to accept them? Based on what? I sent all the documents you asked for. Just stop being difficult.

Dear Bankonbet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Norwegiangambler,

The relevant department has reviewed your documents but we got informed that specific documentation is still outstanding. To proceed with your request and avoid further delays, please provide the following:

Full Transaction History for August: Statement showing all incoming and outgoing transactions for the entire month.

Proof of Crypto Wallet Ownership: Official document from your wallet provider that clearly displays the wallet address alongside the account holder’s full name.

Please ensure that all documents are clear, legible, and uploaded in their original format. Once these files are received, our team will prioritize the final review of your account.

Thank you for your cooperation.

Best regards,

Bankonbet casino Team

I sent it for the second time 18. December? You are just playing stupid…

And on 23. december I asked again if you need more documents. I have told you Trust Wallet is just a wallet. It is no verification or names. Just check yourself. I have sent screenshot of my wallet and transactions from august. Tell me what is wrong!

Do you see what I have to deal with Martina?

Dear Bankonbet Casino, can you please let the player know, if there is anything else the player can submit instead of trust wallet?

Dear Trym,

We are writing to provide a brief update regarding the issue recently raised.

Please be assured that our team is actively working on this matter. We have escalated the situation to the relevant department for a specialized review. While we are currently awaiting their response and a definitive resolution, we are monitoring the progress closely.

We understand the importance of a timely solution and appreciate your continued patience. As soon as we receive an update or further information, we will notify the forum immediately.

Best regards,

Bankonbet casino Team

Dear Bankonbet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

They just send copy paste messages like normal. Just trying to drag out time. How long can it take to pay out someones money?

Dear Norwegiangambler,

Following the recent issue you raised, we would like to provide you with an update on the status of your inquiry.

Your case was escalated to the relevant department for a thorough review. To proceed with their investigation, they have requested further documentation regarding your payment method ending in *6812.

Specifically, we require a full bank statement for the month of August. Please ensure the document meets the following criteria:

The statement must cover the entire month of August.

Both incoming and outgoing transactions must be clearly visible. Currently, the last statement provided reflects outgoing payments, and we require the full history to be completed.

Please note that regarding your Crypto wallet, no further information or documentation is required at this time.

Thank you for your cooperation and patience.

Best regards,

Bankonbet Casino Team

What are you talking about? The document includes ingoing and outgoing? I have sent it again. But you do not even accept mails… What kind of casino is this??

Dear Norwegiangambler,

If using the email is not working for the casino, you can either usually upload it on their website, or post it here and I will mark it as sensitive so that only you , me and casino is able to see it.

Dear Norwegiangambler,

To ensure that we can provide you with a faster, easier, and more secure experience, we have just sent a follow-up message directly to your registered personal email address so we can get the documents needed there.

Please check your inbox (and your spam folder, just in case) for an email from us. Following the instructions in that message will allow us to prioritize your request and ensure your account details remain protected.

Best regards,

Bankonbet casino Team

Thank you Bankonbet Casino for making things easier!

Dear Norwegiangambler,

can you please upload the document according to casino´s advise and let me know, if you were successful?

Thank you so much both for cooperation!

can you confirm that it is recieved? I just want to get this out of the world.

Dear Norwegiangambler,

We are writing to confirm that we have successfully received your transaction history documentation.

We have escalated this request to the relevant department for a comprehensive review and verification. They are currently conducting a detailed check.

Once we receive an update or further information from the relevant team, we will notify you immediately. No further action is required from your side at this time.

Thank you for your patience while we finalize this review.

Best regards,

Bankonbet casino Team

Dear Mary,

The relevant department has completed their review of your August bank statement and has confirmed that it meets all our current requirements. No further action is needed regarding that specific document.

Regarding your crypto ownership, as you are utilizing a Trust Wallet, the department has clarified that formal ownership certification for the wallet itself is not required.

However, to complete the verification process, they require proof of deposits for the month of September originating from your crypto accounts. This documentation should clearly show the transaction details and the movement of funds into your account.

Best regards,

Bankonbet Casino Team

I have sent you my crypto adress? You are able to see all transactions. Why are you making everything difficult? I can not even log into my account to see deposits.

Dear Bankonbet Casino,

are you able to verify it?

Please let us know. Thank you

Dear Norwegiangambler,

The relevant department has completed their review of the screenshot provided. They have informed us that while the screenshot displays your crypto address and QR code, it does not show any successful transactions associated with that specific address.

Once we have this information, we will be able to continue with your request .

Thank you for your cooperation and patience.

Best regards,

Bankonbet Casino Team

You are just talking nonsense. I am not able to see the deposit adress to your site? How am I supposed to know which of the transactions is to you? When you have blocked my account.

When you have my crypto adress you can see ALL my transactions done in that wallet! So you will find your adress there. But I used Revolut too and have provided you with transactions there too! Stop wasting time.

Dear Bankonbet Casino,

I hope this message finds you well. I would like to inquire if you are able to view the transactions made through Revolut. I would greatly appreciate it if you could check both available payment methods and let us know if that information is satisfactory. Thank you for your assistance.

Dear All,

We would kindly like to apologize for the delay of this matter.

We will contact you as soon as possible with further information and updates.

We thank you for your patience and understanding.

Kind regards,

Bankonbet

Haha, you are the reason for the delays? You just want to make things go as slow as possible obviously.

It is many weeks since you asked for documents. And months since it was closed.

Dear Bankonbet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear All,

The relevant department has reviewed the submitted documentation and informed us that they are unable to locate the specific deposits within the provided Revolut statement.

To successfully complete the verification, the department requires proof of deposits for the month of September originating from your cryptocurrency accounts. This documentation must clearly display:

Transaction details (including timestamps and transaction IDs).

The movement of funds from the crypto platform into the destination account.

Please provide these records at your earliest convenience so we can finalize the review. Thank you for your cooperation and assistance in this matter.

Best regards,

Bankonbet Casino Team

Dear Norwegiangambler,

When you have a moment, could you kindly review the information above? Please let me know once you have submitted it to the casino. Thank you for your attention to this matter.

Like I have mentioned above. They can see all transactions by having my crypto adress! What is the problem?

If they are not able to do that, they need to send specific dates and amounts. Then I can find them myself. It is impossible for me to check when they have closed my account.

But it will take them 2 minutes to check my adress and look for the transacions themself…

How can I remember which transactions that is sent to them in September? Crypto transfers dont have names.

Dear Bankonbet Casino,

I would like to inquire whether it is possible for you to verify the transaction from my crypto wallet. Thank you for your assistance.

It has never been a problem with any other casino. They only do it to waste time and avoid paying me. Everybody knows it is possible to see all transactions when you have the wallet adresss

Dear Norwegiangambler,

I kindly ask for your assistance in helping the casino complete the verification process by providing the necessary documentation. Your cooperation is greatly appreciated, and I thank you in advance for your support.

I have multiple crypto wallets, you need to specify what adress I sent from and the amount in ETH and LTC, not the value in NOK. Eth and LTC value have changed since then.

But I still do not understand what the problem is? Of course it is my wallets that have deposited to my account! And if I can not find this information you will not pay my money? This is just crazy…

I used a wallet called Exodus before, but I have deleted it and use only Trust Wallet now.

I have already confirmed my Revolut transactions. Why is that not enough?

What was the Litecoin adress it was sent from? Need to see if it is a wallet I still use or maybe I used an exchange. People who use crypto will know how crazy it is to ask about such information half a year after it was done. Crypto is not like a bank statement.

Dear Norwegiangambler,

Please be assured that these reviews are a routine part of our operational procedures. They are conducted across our entire user base to ensure compliance with regulatory requirements and to safeguard all accounts. While we understand this may be an inconvenience, this procedure is mandatory for all selected users and cannot be waived or modified.

Regarding the links you provided, we would like to update you that these have been escalated to the relevant department for a specialized review but we also need the document requested from them so we can complete this verification process. We will notify you as soon as that assessment is complete.

Thank you for your cooperation.

Best regards,

Bankonbet Casino Team

This has nothing to do with regulatory requirements. You are the most difficult casino I have ever used. I recommend everybody who sees this complaint to stay away.

You keep dragging and wasting my time on purpose. Just accept the documents I have sent and get over with it. If you can not handle a winning player, you should just close your casino

Dear Bankonbet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Norwegiangambler,

Following a review of the links you provided, the relevant department has requested additional documentation to proceed with your case.

To move forward, please provide the following information:

Proof of Litecoin (LTC) Deposit: Formal confirmation or a transaction receipt for the deposit made on 20.09.

Proof of Wallet Ownership: Documentation or screenshots verifying your ownership of both the Litecoin and Ethereum wallets used in these transactions.

Please ensure that any screenshots provided clearly show the wallet addresses and your account identifiers to avoid further delays.

Thank you for your cooperation. We look forward to receiving these details so we can finalize the review.

Best regards,

Bankonbet Casino Team

You are just asking for the same things again and again. Why do you need a new photo of the ETH adress I have already provided picture and transactions from? I have sent you the photo you request many weeks ago and now they «request» additional documentstion. First the screenshot was not enough, so I had to send the transactions. Now that I have sent transactions, that is not enough and you need the screenshot again? This is just never ending.

And you did not respond! What ltc adress? I have used several wallets and exchanges when gambling. I am not even using LTC often, so I doubt I did any big deposits with it! Even if I have provided eth and revolut. You will not pay my money? Do you even know crypto adresses work?

Dear Norwegiangambler,

I want to encourage you to resend the document to the casino so they can forward it to relevant department.

Dear Bankonbet Casino, can you please help the player identify the wallet?

Thank you both very much for cooperation.

Sent again! How many more months will you try to postpone this payment?

Dear Norwegiangambler,

Regarding as to why were asking additional documents, is because upon reviewing our records, we have successfully processed and authorized two of the four required transactions. However, as we move forward with verifying the remaining two missing transactions, we must ask you to provide formal proof of ownership for the accounts involved.

Additionally, we were unable to locate the link you previously sent, so we kindly ask that you resend them.

Please provide this information by replying to the specific email thread we have already established for this correspondence.

We are committed to resolving this case correctly and efficiently, and we look forward to receiving these details so we can finalize the process for you.

Best regards,

Bankonbet Casino Team

Why are you being so difficult, how many times do you want me to send it? I sent them 12. of february and have sent them again now…

You have still not specified which adress that is missing transactions from…

You dont want to solve this, but only make time go. I have sent many mails lately and you do not respond to anyone.

Why do I keep getting mails like this? Just contact me and ask for the documents and I will reply

Dear Bankonbet Casino Team,

We understand that the player may feel somewhat uncertain about which documents have been received and which have not.

In the screenshot provided by the player, it appears that the documents sent via email have not yet been processed. We would therefore like to kindly ensure that you have received all the necessary documents required to complete the verification process.

Thank you very much in advance for your clarification and cooperation.

Dear Norwegiangambler,

Thank you for providing the transaction links.

We would like to confirm that these have been received and are currently being escalated to the relevant department for a comprehensive review.

Regarding the verification, we would like to clarify the current status to ensure there is no confusion.

As previously mentioned, there were four specific deposits that required verification:

Two deposits have been successfully verified and approved.

Two deposits remain outstanding and require further documentation.

While you have provided the transaction links, these alone are insufficient for our compliance standards as we need to know from who the funds are coming from. To finalize the process, please provide the following:

Proof of Litecoin Deposit: Verification for the transaction made on 20.09.

Proof of Wallet Ownership: Official screenshots or documentation for both your Litecoin and Ethereum wallets.

This is necessary to verify that the funds originated from a source owned by you.

Once these documents are received, we will move forward with your request. We appreciate your cooperation.

Best regards,

Bankonbet Casino Team

Why are you still not responding to the questions? You dont want this solved. What is the Ltc adress and the amount in Ltc?

And why is this so important? I dont think I used LTC for any big deposits. But this is impossible to check when my account is closed…

Casino Guru, you need to be more strict with them. Do you see how they keep dragging the time by not responding?

Dear Norwegiangambler,

The request made by the casino is a very common and standard practice in line with AML regulations.

I would therefore kindly suggest that you provide the casino with all the requested documentation so that the verification process can be completed without further delay.

Once you have submitted the documents, please let me know so we can continue monitoring the case accordingly.

Thank you very much for your cooperation.

I need to know which ltc adress… What happens if I do not have access to this adress anymore?

Why are they refusing to give me the adress?

Dear Norwegiangambler,

Regarding your recent inquiry, please be advised that we do not have access to the specific external wallet details or private information concerning the addresses you use to send funds. It is the player's responsibility to maintain a record of the addresses from which they deposit.

While we want to assist you in finalizing your verification and processing your withdrawals, we require your full cooperation in providing the necessary information from your end in order to proceed.

The only information we can confirm regarding the deposit in question is that it was made via Litecoin and amounted to 4419.66 EUR.

Please provide the required transaction details so we can move forward with your account status. We appreciate your understanding and look forward to your response.

Best regards,

Bankonbet Casino Team

This is crazy. You have closed my account and refuse to let me log in. Then expect me to have control over transactions that was 6 months ago!? In crypto no transfers have names etc. Like I said, the LTC value is not even the same now. When you give numbers in euro it is almost useless.

Casino-guru, what do you say to this? Can it be expected that I have control over this after all this time? When they are not even able to find out what adress I sent from. It just shows that crypto is totally different than bank. You can use hundreds of different wallets, exchanges etc.

And if you can see the transaction, you have the transaction hash, which will show the adress. It is clear that they hide this information to delay the process even more.

I finally found it. Just pay my money and get over with it. As you see, the amount is totally wrong, but this was 4400 euro in september. Sent on mail to kyc aswell.

Dear Norwegiangambler,

I am very glad to see you have found it!

Dear Bankonbet Casino Team,

We would appreciate it if you could kindly confirm whether the screenshots submitted are what you needed to complete the Norwegiangambler´s verification process.

Please let us know at your earliest convenience.

Dear Norwegiangambler,

 

We are writing to confirm that we have successfully forwarded the screenshots provided

 

Thank you for providing the necessary information. Please be advised that your file has been escalated to the relevant department for a comprehensive review.

 

Our team is currently processing your request, and we will contact you as soon as an update becomes available. In the meantime, no further action is required on your part.

 

Thank you for your patience.

 

Best regards,

Bankonbet Casino Team

Dear Bankonbet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear all,

Thank you so much for your patience.

We would like to kindly inform you that we will need some time more for our relevant department to check. We will have updates for you as soon as possible.

Thank you again for your understanding.

Best regards,

Bankonbet Team

You have had so many months now! It is the deposit you asked for. How long will this take? It should just be to see «this is his adress» and pay

Dear Norwegiangambler,

We are writing to inform you that your documents have now been approved.

We sincerely appreciate your patience during this time. We acknowledge that this case has been ongoing for quite a while, and our priority now is to resolve this matter as swiftly as possible. To ensure you receive your funds without further delay, we intend to process a manual withdrawal of your entire balance. This approach allows us to bypass standard withdrawal limits and settle the full amount in a single transaction.

Please reply to the email we sent requesting your bank details so we can initiate this transfer immediately. Once we have that information, we will prioritize your payout to bring this matter to a close.

Thank you again for your cooperation.

Best regards,

Bankonbet Casino Team

Dear Bankonbet Casino, thank you very much for the update!

I have sent you my ETH adress.

Can we just get this out of the world now? Do you need anymore information?

Dear Norwegiangambler,

Our records indicate that we have not yet received the Ethereum link or the bank details we requested.

Please provide the required details as soon as possible so we can proceed. We ask for your full cooperation in this matter to ensure a quick and seamless resolution. Once this information is received, we will prioritize the processing of your request.

Thank you for your prompt attention to this matter.

Best regards,

Bankonbet Casino Team

I responded to the mail where you asked for it. I have sent it again to all your mails. «Quick and seamless resolution» is a bit ironic when you have used several months.

Your support is useless as always.

Dear Bankonbet Casino,

It appears that you now have all the necessary information to proceed with the withdrawal. Could you please kindly confirm if this is correct?

Thank you very much in advance for your cooperation.

Dear Norwegiangambler,

We hope you are well.

We would like to confirm that we have received your bank details. Our team is now reviewing and preparing the transaction.

Once the funds has been successfully processed, we will notify you immediately.

Kind regards,

Bankonbet Casino Team

I can see I have recieved a withdrawal of 129k NOK. But I had some pending withdrawals when the account was closed. I dont think these was ever paid.

Can you let me log in to see all my bets and transactions?

Dear Norwegiangambler,

After a thorough review by our administration team, we must inform you that the decision to close your account is final, and we are unable to proceed with a reopening.

We understand this may be disappointing, but please be assured that all remaining funds in your account have been fully accounted for. The amount you recently received represents the total active balance that was held in your account.

To provide you with full transparency regarding your closing balance, we are happy to provide a comprehensive finance data report. This report details your transaction history and confirms that all funds were accurately calculated and disbursed to you.

If you would like to receive a copy of this report, please let us know and we will send it to your registered email address.

Best regards,

Bankonbet Casino Team

Send it

Dear Bankonbet Casino Team,

Thank you very much for the update!

Dear Norwegiangambler

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Dear Norwegiangambler,

You can find attached the finance data report in our previous email correspondence.

This report provides an overview of your financial history, including a detailed record of all successful deposits, and processed withdrawals.

Best regards,

Bankonbet Casino Team

Dear Norwegiangambler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The case is closed, but I recommend that people stay away from this site anyway. The whole process have been horrible and taken a long time to solve. They have tried everything they can to make me give up.

Their sistersites do the exact same things.

Dear Norwegiangambler

I understand that this was not good user experience for you, But I a glad, that it has been solved. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.